Step for Consultation(Residents in Japan)
Contents of page
- To Patients with Difficulty Communicating in Japanese
- Consultations: presentation and photocopy of identification documents and other requirements
- Appointments
- Hospital for acute-phase or severely ill patients
- Consultation at the booked department only
- Paying medical bills
- Outpatient consultation hours
- Same-day consultation without appointment
- Emergency outpatients
- If an infectious disease is suspected
- Medical certificates (Japanese and English only)
To Patients with Difficulty Communicating in Japanese
If you cannot communicate well in Japanese, you will need to be accompanied by an interpreter, for your convenience and safety, whenever you visit our hospital as an outpatient, or on a 24-hour basis during hospitalization, and you are requested to arrange your own interpreter. You are requested to arrange for someone aged 20 or older who is capable of serving as a medical interpreter for you. However, if our hospital staff member concludes that the interpretation skills of the person accompanying you as an interpreter are insufficient to ensure medical safety, you will be requested to arrange for a fee-based interpreter. The hospital can help you by providing information on fee-based medical interpretation service if needed.
Interpreters: At Mitsui Memorial Hospital, interpreters (Japanese/Mandarin Chinese) are permanently stationed and may be hired for a fee.
Interpreters: At Mitsui Memorial Hospital, interpreters (Japanese/Mandarin Chinese) are permanently stationed and may be hired for a fee.
Consultations: presentation and photocopy of identification documents and other requirements
- For the initial consultation and at our request
In accordance with our policy to ensure patient safety, we require non-Japanese patients to present their Residence Card, of which we make a photocopy of the necessary parts.
We also require persons accompanying them (to serve as their interpreter) to present proof of identity (official document with an identification photo) and provide their emergency contact information, from the standpoint of patient privacy protection.
Please note that we may be required to verify the status of their stay in Japan with public authorities if it is deemed open to doubt. - Documents required for the first consultation of each month
Health insurance card (original)
- Other documents required for consultations
Referral letter, test results, medication records (“Okusuri Techo”)
We only accept referral letters and test results written in Japanese.
Please have your documents in other languages translated into Japanese before your appointment.
* Mitsui Memorial Hospital can translate your documents written in Mandarin Chinese into Japanese.
Please bring the documents to the hospital at least two weeks before your appointment and pay the prescribed translation fee in advance.
Please note that the translation fee, once paid, cannot be returned even if your appointment is cancelled.
Appointments
Consultations are by appointment only at Mitsui Memorial Hospital.
To make an appointment, please call our Appointment Center: 03-3862-9207/0120-86-3212 (Japanese only).
First-time outpatients with no referral letters are required to pay 8,800 yen as a specified medical care coverage fee, in addition to their consultation fee.
If you wish to have a consultation at Mitsui Memorial Hospital, we recommend that you first see your family doctor or visit a medical clinic near you and obtain a referral letter addressed to us.
To make an appointment, please call our Appointment Center: 03-3862-9207/0120-86-3212 (Japanese only).
First-time outpatients with no referral letters are required to pay 8,800 yen as a specified medical care coverage fee, in addition to their consultation fee.
If you wish to have a consultation at Mitsui Memorial Hospital, we recommend that you first see your family doctor or visit a medical clinic near you and obtain a referral letter addressed to us.
Hospital for acute-phase or severely ill patients
Mitsui Memorial Hospital is a hospital that specifically provides acute-phase medical care and treatment.
In other words, we specifically treat acute-phase or severely ill patients who require immediate and highly specialized medical treatment through examination, hospitalization, operation and so forth.
In the Japanese healthcare system, medical institutions are classified by the degree of severity of illness that they treat, and patients whose symptoms are not serious are encouraged to first visit a smaller clinic (in their neighborhood, for example).
If the doctor determines that you require medical attention at an acute-phase hospital after examining you, you will be referred to one that is appropriate for you.
In other words, we specifically treat acute-phase or severely ill patients who require immediate and highly specialized medical treatment through examination, hospitalization, operation and so forth.
In the Japanese healthcare system, medical institutions are classified by the degree of severity of illness that they treat, and patients whose symptoms are not serious are encouraged to first visit a smaller clinic (in their neighborhood, for example).
If the doctor determines that you require medical attention at an acute-phase hospital after examining you, you will be referred to one that is appropriate for you.
Consultation at the booked department only
Outpatients coming to the hospital for a consultation at the department that they have booked cannot see a doctor at another department on the same day without an appointment (except in cases where healthcare professionals determine that they are severely ill and require immediate medical response).
A separate appointment must be made to see a doctor at another department.
A separate appointment must be made to see a doctor at another department.
Paying medical bills
- Accepted modes of payment
Cash (Japanese yen), credit cards (some credit cards are not accepted), debit cards, UnionPay cards
- Consultations not covered by health insurance
Patients are required to pay 100% of their medical bills in the following cases:
- No presentation of the patient’s health insurance card
- Consultation for injury inflicted by a third party (*)
- Consultation following a traffic accident (*)
- Consultation for injury suffered while at work or in an accident during commuting
- Consultation for normal pregnancy and childbirth
* To have the consultation covered by the patient’s health insurance, the insured person must complete prescribed formalities with the insurer.
Please confirm the details by yourself.
Outpatient consultation hours
For the initial consultation, outpatients are requested to arrive at least 30 minutes before their appointment.
This is to complete patient registration and prepare their consultation cards.
Consultation hours:
Monday – Friday: 9:00 a.m.- 5:00 p.m.
Saturday: 9:00 a.m.- 12:30 p.m. *Closed on the second Saturday of each month
This is to complete patient registration and prepare their consultation cards.
Consultation hours:
Monday – Friday: 9:00 a.m.- 5:00 p.m.
Saturday: 9:00 a.m.- 12:30 p.m. *Closed on the second Saturday of each month
Same-day consultation without appointment
If you wish to have a same-day consultation without appointment for unavoidable reasons (*), please call 03-3862-9111 (Japanese only) or e-mail: INTERNATIONAL*mitsuihosp.or.jp(replace * with @, and convert full-width to half-width when sending e-mail; Japanese and English only) without fail before coming to the hospital.
Please note that you may be required to wait for a long time (even hours) since priority is given to other patients with appointments or you may not be able to see a doctor on the same day at all, depending on the day’s schedule.
Hours for request reception
Monday – Friday: 8:30 a.m.- 11:30 a.m.
Saturday: 8:30 a.m.- 10:30 a.m. *Closed on the second Saturday of each month
* Unavoidable reasons (examples)
- The patient has vomited/coughed up blood. The patient has discharged blood (from bowels).
- The patient is in constant intense pain.
Please note that you may be required to wait for a long time (even hours) since priority is given to other patients with appointments or you may not be able to see a doctor on the same day at all, depending on the day’s schedule.
Hours for request reception
Monday – Friday: 8:30 a.m.- 11:30 a.m.
Saturday: 8:30 a.m.- 10:30 a.m. *Closed on the second Saturday of each month
* Unavoidable reasons (examples)
- The patient has vomited/coughed up blood. The patient has discharged blood (from bowels).
- The patient is in constant intense pain.
Emergency outpatients
Mitsui Memorial Hospital has certain criteria by which we decline patients who we believe do not require a consultation at our hospital.
Moreover, we may be unable to provide medical response to certain emergency outpatients, depending on their symptoms or the hospital’s situation.
Please make sure to contact the hospital (call 03-3862-9111, main number; Japanese only) for confirmation before coming to the hospital for emergency consultation.
Please note that, during late evening hours, emergency outpatient consultations are possible only at Internal Medicine and General Surgery.
Moreover, we may be unable to provide medical response to certain emergency outpatients, depending on their symptoms or the hospital’s situation.
Please make sure to contact the hospital (call 03-3862-9111, main number; Japanese only) for confirmation before coming to the hospital for emergency consultation.
Please note that, during late evening hours, emergency outpatient consultations are possible only at Internal Medicine and General Surgery.
If an infectious disease is suspected
If your symptoms include a fever at or above 37◦C, sore throat, vomiting and diarrhea, rash, reddened eyes and the like, please seek advice from the hospital (by telephone or e-mail) before coming to the hospital.
Special precaution is particularly important and necessary if you entered Japan within one month or have been in contact with a person with similar symptoms, to contain the spread of the potentially infectious disease.
Call 03-3862-9111 (Japanese only) or e-mail: INTERNATIONAL*mitsuihosp.or.jp(replace * with @, and convert full-width to half-width when sending e-mail; Japanese and English only)
Special precaution is particularly important and necessary if you entered Japan within one month or have been in contact with a person with similar symptoms, to contain the spread of the potentially infectious disease.
Call 03-3862-9111 (Japanese only) or e-mail: INTERNATIONAL*mitsuihosp.or.jp(replace * with @, and convert full-width to half-width when sending e-mail; Japanese and English only)
Medical certificates (Japanese and English only)
If you need a medical certificate or other such document, please fill out the prescribed application form and submit it at the document reception counter on the first floor of the Outpatient Pavilion.
Please note that all document issuance fees must be paid in advance and, once paid, cannot be returned under any circumstances.
The issuance of a medical certificate usually takes about one month.
If you need your document in English, please specify your request when submitting the application form.
For documents in languages other than Japanese and English, please arrange for translation by yourself.
* We issue English-language receipts free of charge. To have them sent by post, however, patients are required to bear the postage.
Please note that all document issuance fees must be paid in advance and, once paid, cannot be returned under any circumstances.
The issuance of a medical certificate usually takes about one month.
If you need your document in English, please specify your request when submitting the application form.
For documents in languages other than Japanese and English, please arrange for translation by yourself.
* We issue English-language receipts free of charge. To have them sent by post, however, patients are required to bear the postage.