In accordance with Mitsui Memorial Hospital’s policy to ensure responsible and effective medical care, patients who have difficulty in handling a medical consultation in Japanese are required to be accompanied by someone who can serve as their interpreter during all their outpatient consultations and, if they are hospitalized, around the clock during their hospital stay.
Patients are personally responsible for arranging for their interpreter, who must be 20 years of age or older and capable of translating medical matters.
Please note that if hospital personnel judge that your interpreter’s skill levels are insufficient to ensure safe medical care, you will be required to arrange for a professional medical interpreter at your expense. We can also provide you with information on medical interpretation service (fees required).

We accept non-residents as outpatients only when we judge that they require immediate medical response and we are capable of providing the necessary medical response.
Consultations for non-residents require advance confirmation with the departments concerned. Please contact the below in advance without fail:
Tel: 03-3862-9111 (Japanese only)
E-mail: INTERNATIONAL*mitsuihosp.or.jp(replace * with @, and convert full-width to half-width when sending e-mail; Japanese and English only)
Even if non-residents are accepted as outpatients after confirmation, an immediate or same-day consultation may not be possible in some cases. If Mitsui Memorial Hospital is unable to provide medical care that is adequate for non-resident outpatients, they may be referred to another medical institution.
In conformity with the Japanese regulation on medical fees, non-resident outpatients are required to pay 8,800 yen for their initial consultation as a specified medical care coverage fee.
* Non-residents who wish to have a medical consultation about their previous illness or other non-acute illness at Mitsui Memorial Hospital during their stay in Japan are required to obtain a medical visit visa before their departure for Japan.
(For detailed information, click page for non-residents: Non Residents)

In accordance with our policy to ensure patient safety, we require non-resident outpatients to present their passport, of which we make a photocopy of the necessary pages. We also require persons accompanying non-resident outpatients (to serve as their interpreter, for example) to present their proof of identity (official document with an identification photo) and provide their emergency contact information, from the standpoint of patient privacy protection. We may be required to verify the status of their stay in Japan with public authorities if it is deemed open to doubt.

Mitsui Memorial Hospital is a hospital that specifically provides medical care and treatment to acute-phase patients. Acute-phase patients are severely ill patients or those with acute diseases who require immediate and highly specialized medical treatment through examination, hospitalization, operation and so forth.

• Passport (original)
• Your current address and telephone number in Japan
• Information on your current medication (ingredients, generic/chemical names)

We will also require your address, telephone number, and e-mail address in your home country. If your current address in Japan is a hotel, please be ready to provide us with its address, telephone number, and your room number.

Non-resident patients are required to pay 100% of their medical bills.

(1) Overseas/travel medical insurance（Inpatient Only）
If you are covered by an overseas (or travel) medical insurance plan and fulfill the conditions below, you are exempt from paying your medical bill at the hospital. Otherwise, you (or someone on your behalf) must pay 100% of your medical bill at the hospital and apply for reimbursement from your insurance company later by yourself.

Conditions for exemption from payment: Your insurance company is contractually partnered with a Japanese medical assistance company at your request. The Japanese medical assistance company guarantees to pay Mitsui Memorial Hospital within one month from your consultation up to a certain amount to either fully or partially cover your medical bill. In this case, you will not be required to pay your medical bill to the extent that it does not surpass the amount guaranteed.

(2) Accepted modes of payment
Cash (Japanese yen), credit cards (some credit cards are not accepted), debit cards, UnionPay cards

Monday – Friday: 8:30 a.m.- 11:30 a.m.
Saturday: 8:30 a.m.- 10:30 a.m. *Closed on the second Saturday of each month

Mitsui Memorial Hospital has certain criteria by which we decline patients who we believe do not require a consultation at our hospital. Moreover, we may be unable to provide medical response to certain emergency outpatients, depending on their symptoms or the hospital’s situation. Please make sure to contact the hospital (call 03-3862-9111, main number; Japanese only) for confirmation before coming to the hospital for emergency consultation. Please note that, during late evening hours, emergency outpatient consultations are possible only at the Internal Medicine and General Surgery.

If your symptoms include a fever at or above 37◦C, sore throat, vomiting and diarrhea, rash, reddened eyes and the like, please seek advice from the hospital (by telephone or e-mail) before coming to the hospital. If an infectious disease is suspected, please notify the hospital without fail, especially if you entered Japan within one month or have been in contact with a person with similar symptoms.
Call 03-3862-9111 (Japanese only) or e-mail: INTERNATIONAL*mitsuihosp.or.jp(replace * with @, and convert full-width to half-width when sending e-mail; Japanese and English only)

If you need a medical certificate or other such document, please fill out a prescribed application form and submit it at the document reception counter on the first floor of the Outpatient Pavilion. Please note that all document issuance fees must be paid in advance and, once paid, cannot be returned under any circumstances. The issuance of a medical certificate usually takes about one month.
If you need your document in English, please specify your request when submitting the application form. For documents in languages other than Japanese and English, please arrange for translation by yourself.
* We issue English-language receipts free of charge. To have them sent by post, however, patients are required to bear the postage.

1. Cell phone use
   While in the hospital, please set your cell phone to silent mode. You can use your cell phone only in the areas indicated for this purpose or outdoors.
   Cell phone areas: Outpatient Pavilion telephone corner (first floor), Inpatient Pavilion lounge (first floor), Inpatient Pavilion entrance hall (first floor)
   All cell phones must be turned off in the following places:Consultation rooms, examination rooms, treatment rooms, operating rooms, incentive care units (ICU, CICU, HCU)
   
   
2. Smoking
   Smoking is strictly prohibited throughout the entire premises of the hospital, including the parking area.
   
   
3. Audio/image recording
   Audio recording and photographing/filming are strictly prohibited inside the hospital to protect patient privacy.
   
   
4. Illegal, antisocial or troublesome conduct
   All outpatients and inpatients are requested to observe applicable hospital rules and regulations. Those who are found, during consultations or hospitalization, to use violence, deliberately damage the hospital’s property or other objects, disobey hospital personnel’s instructions, make false statements, or resort to verbal abuse will be ordered to leave. In cases where urgent response is necessary, the hospital will call the police at once.