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Home > Residents in Japan > Guidance for Hospitalization & Visits

Guidance for Hospitalization & Visits

If you have difficulty in handling a medical consultation in Japanese, you are required to be accompanied by someone who can serve as your medical interpreter around the clock during your hospital stay to ensure your safety.

Information on hospitalization

Detailed information on hospitalization is available below (“A Patient’s Guide to Hospital Stay”), including what daily items must be prepared for hospitalization, what a typical day is like for a hospitalized patient, visiting hours and rules, and so forth.


Patients who have dietary restrictions because of their religion or creed are requested to indicate them to a doctor or nurse when their hospitalization is determined. The hospital’s registered dietitian will then interview the patients to be hospitalized (and/or their family member). Detailed requests should be made during the interview.

Patient’s family

Hospitalized patients are fully taken care of by hospital personnel, and their family members need not stay and sleep in the hospital room to look after them.
However, in some rare cases, a hospitalized patient’s family member may stay in the room if the patient’s doctor permits.
If you wish, please talk to a doctor or nurse.


For security reasons, all visitors to hospitalized patients are required to undergo the prescribed formalities on the first floor beforehand.
Visitors are also required to wear a visitor’s badge (provided during the formalities) at all times while in the hospital.
- Visitors are required to wear a hygienic mask if they have such symptoms as coughing, phlegm, sneezing and sore throat, and during periods when the hospital recommends the use of hygienic masks, to prevent the spread of saliva. Hygienic masks can be purchased from the automatic vending machine in front of the visitor registration counter on the first floor.
- Visitors are required to disinfect their hands with the alcohol solution provided near each patient room door before entering.
- The visiting hours may be shortened, and visits may be completely banned for individual patients, depending on their condition. Patients may also request to turn away visitors if they do not wish to receive them. Please pass your request on to a nurse.

(1) Visiting hours
- In the general care units
Monday – Saturday: 3:00 p.m. – 8:00 p.m.
Sunday and public holidays:
10:00 a.m. – 12:00 a.m. and 3: 00 p.m. – 8:00 p.m.
- In the intensive care units (ICU, CICU, HCU)
Every day: 7:30 a.m. – 8: 30 a.m. and 3:00 p.m. – 8:00 p.m.

(2) Persons not allowed to visit
To prevent hospital-acquired infection, we request the following persons to not visit hospitalized patients:
- Persons who currently have or had in the last seven days, or who live with a person (adult or child) who has the following symptoms: a fever at or above 37◦C, sore throat, vomiting, diarrhea, rash, reddened eyes.
- Children 15 years of age or younger

(3) Visiting area
- Patients are required to receive visitors in the Day Room.

(4) Other rules for visitors
- Visitors are requested to not come in a large group, to maintain a quiet environment for other patients and not obstruct medical care.
- Visitors are requested to not come wearing perfume or any strong fragrances (in personal care products, for example).
- A nurse must be notified beforehand if you receive visitors in your room for unavoidable reasons. Visitors are not allowed to eat or drink in patient rooms.

Forbidden gifts and other items

To minimize infection and other hygienic risks, visitors are not allowed to bring the following items into the hospital:
- Fresh flowers
- Cakes and other types of confectionery
- Animals
Other items may also be forbidden, depending on each patient’s condition; please confirm with a nurse beforehand.

Medical certificates (Japanese and English only)

If you need a medical certificate or other such document, please fill out a prescribed application form and submit it at the document reception counter on the first floor of the Outpatient Pavilion.
Please note that all document issuance fees must be paid in advance and, once paid, cannot be returned under any circumstances.
The issuance of a medical certificate usually takes about one month.
If you need your document in English, please specify your request when submitting the application form.
For documents in languages other than Japanese and English, please arrange for translation by yourself.
* We issue English-language receipts free of charge. To have them sent by post, however, patients are required to bear the postage.

Paying medical bills

(1) Overseas/travel medical insurance(Inpatient Only)
If you are covered by an overseas (or travel) medical insurance plan and fulfill the conditions below, you are exempt from paying your medical bill at the hospital.
Otherwise, you (or someone on your behalf) must pay 100% of your medical bill at the hospital and apply for reimbursement from your insurance company later by yourself.

Conditions for exemption from payment: Your insurance company is contractually partnered with a Japanese medical assistance company at your request.
The Japanese medical assistance company guarantees to pay Mitsui Memorial Hospital within one month from your consultation up to a certain amount to either fully or partially cover your medical bill.
In this case, you will not be required to pay your medical bill to the extent that it does not surpass the amount guaranteed.

(2) Accepted modes of payment
Cash (Japanese yen), credit cards (some credit cards are not accepted), debit cards, UnionPay cards.